Vol. 4 No. 1 (2020)

Published February 10, 2020

Articles

Nobuyuki Fukawa (Author)
9-20
Robots on Blockchain: Emergence of Robotic Service Organizations
PDF
Patrick Meyer, Julia M. Jonas, Angela Roth (Author)
21-34
Frontline Employees’ Acceptance of and Resistance to Service Robots in Stationary Retail – An Exploratory Interview Study
PDF
Lars Meyer-Waarden, Giulia Pavone, Thanida Poocharoentou, Piyanut Prayatsup, Maëlis Ratinaud, Agathe Tison, Sara Torné (Author)
35-51
How Service Quality Influences Customer Acceptance and Usage of Chatbots?
PDF
Karolina Ewers, Daniel Baier, Nadine Höhn (Author)
52-66
Siri, Do I like You? Digital Voice Assistants and Their Acceptance by Consumers
PDF