Vol. 4 No. 1 (2020)

Published February 10, 2020

Articles

Nobuyuki Fukawa (Author)

9-20

Robots on Blockchain: Emergence of Robotic Service Organizations

PDF

Patrick Meyer, Julia M. Jonas, Angela Roth (Author)

21-34

Frontline Employees’ Acceptance of and Resistance to Service Robots in Stationary Retail – An Exploratory Interview Study

PDF

Lars Meyer-Waarden, Giulia Pavone, Thanida Poocharoentou, Piyanut Prayatsup, Maëlis Ratinaud, Agathe Tison, Sara Torné (Author)

35-51

How Service Quality Influences Customer Acceptance and Usage of Chatbots?

PDF

Karolina Ewers, Daniel Baier, Nadine Höhn (Author)

52-66

Siri, Do I like You? Digital Voice Assistants and Their Acceptance by Consumers

PDF