Vol. 5 No. 1 (2021)

Published April 1, 2021

Articles

Martin P. Fritze, Martin Benkenstein, Russell Belk, Joann Peck, Jochen Wirtz, Bart Claus (Author)

3-19

Commentaries on the Sharing Economy: Advancing New Perspectives

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Michael Leyer, Jürgen Strohhecker, Janina Kettenbohrer (Author)

20-35

This Business Analytics Tool Looks Nice, but... I am Still Happy Without It – Evidence from the Financial Services Industry

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Stefan Trautwein, Jörg Lindenmeier, Christian Arnold (Author)

36-49

The Effects of Technology Affinity, Prior Customer Journey Experience, and Brand Familiarity on the Acceptance of Smart Service Innovations

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Reviews

Björn A. Hüttel (Author)

50-67

Antecedents of Frontline Employees’ Customer Orientation: A Comprehensive Review

PDF