Vol. 5 No. 4 (2021)

Published November 24, 2021

Articles

Andrea Fischbach, Benjamin Schneider (Author)

215-228

New Vantage Points on Emotional Labor and Its Service Context: An Introduction to the Emotional Labor and Service Special Issue

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David E. Bowen (Author)

229-240

A Human Experience (HX) Perspective on Emotional Labor and Service: Building a Service Climate on a Foundation of Authenticity and Justice

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Ruth A. Imose, Arielle P. Rogers, Mahesh Subramony (Author)

241-255

Do Customers Regulate their Emotions? Development and Validation of a Model of Customer Emotional Labor

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Ying Hong, Hui Liao, Aichia Chuang, Yuann-Jun Liaw (Author)

256-269

The Role of Leadership on Emotion Regulation, Service Delivery, and Health: A Multi-Level Study

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Kai Trumpold, Marcel Kern, Dieter Zapf (Author)

270-284

Emotion Regulation and Service-Related Attitudes: Connecting Customer Orientation and Service Organization Identification with Customer Interactions

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