Vol. 5 No. 4 (2021)

Published November 24, 2021

Articles

Andrea Fischbach, Benjamin Schneider (Author)
215-228
New Vantage Points on Emotional Labor and Its Service Context: An Introduction to the Emotional Labor and Service Special Issue
PDF
David E. Bowen (Author)
229-240
A Human Experience (HX) Perspective on Emotional Labor and Service: Building a Service Climate on a Foundation of Authenticity and Justice
PDF
Ruth A. Imose, Arielle P. Rogers, Mahesh Subramony (Author)
241-255
Do Customers Regulate their Emotions? Development and Validation of a Model of Customer Emotional Labor
PDF
Ying Hong, Hui Liao, Aichia Chuang, Yuann-Jun Liaw (Author)
256-269
The Role of Leadership on Emotion Regulation, Service Delivery, and Health: A Multi-Level Study
PDF
Kai Trumpold, Marcel Kern, Dieter Zapf (Author)
270-284
Emotion Regulation and Service-Related Attitudes: Connecting Customer Orientation and Service Organization Identification with Customer Interactions
PDF