Vol. 6 No. 1 (2022) | Journal of Service Management Research

Articles

Lena Steinhoff, Robert W. Palmatier, Kelly D. Martin, Grace Fox, Conor M. Henderson, Julian K. Saint Clair, Shuai Yan, Ju-Yeon Lee, Taylor Perko, Colleen M. Harmeling (Author)

2-27

Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services

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Rodi Akalan, Andreas Eggert, Eva Böhm (Author)

47-63

Strategic Emphasis on Service-Based Business Models During the Corona Crisis: Are Customer Solutions a Curse or Blessing for Manufacturing Firms?

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Muzeeb Shaik, Narendra Bosukonda, Vikas Mittal, Shrihari Sridhar (Author)

64-79

Price Sensitivity and Customer Perceived Switching Costs in Business-to-Business Markets: Joint Effect on Customer Repurchase Intentions

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Reviews

Bernd Marcus, Jule Heibrock (Author)

28-46

Personality and Job Performance of Frontline Employees: A Meta-Analytic Review

PDF