Vol. 6 No. 2 (2022)

Published July 8, 2022

Articles

Sabine Benoit, Julia Hartmann, Christina Sichtmann, Martin Wetzels (Author)

82-103

The Differential Effects of CSR and CSI on Consumer Will ingness to Pay: Implications for Service Providers and Retailers

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Heiner Evanschitzky, Marc Linzmajer, David M. Woisetschläger, Suman Basuroy (Author)

104-117

Retail Website Interactivity and Firm Performance

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Stephanie Haager, Marion Büttgen, Zelal Ates, Jan H. Schumann (Author)

118-131

Customer Participation Stress In Service Encounters: Developing A Customer Participation Demands–Resources Model

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Daniel Heinz, Carina Benz, Jan Bode, Fabian Hunke, Gerhard Satzger (Author)

132-146

Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization

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