Vol. 6 No. 2 (2022)

Published July 8, 2022

Articles

Sabine Benoit, Julia Hartmann, Christina Sichtmann, Martin Wetzels (Author)
82-103
The Differential Effects of CSR and CSI on Consumer Will ingness to Pay: Implications for Service Providers and Retailers
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Heiner Evanschitzky, Marc Linzmajer, David M. Woisetschläger, Suman Basuroy (Author)
104-117
Retail Website Interactivity and Firm Performance
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Stephanie Haager, Marion Büttgen, Zelal Ates, Jan H. Schumann (Author)
118-131
Customer Participation Stress In Service Encounters: Developing A Customer Participation Demands–Resources Model
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Daniel Heinz, Carina Benz, Jan Bode, Fabian Hunke, Gerhard Satzger (Author)
132-146
Exploring the Potential of Smart Service Systems: A Multi-Actor View on Affordances and Their Actualization
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