Vol. 6 No. 4 (2022)

Published November 30, 2022

Articles

Eva Böhm, Andreas Eggert, Ina Garnefeld, Hartmut H. Holzmüller, Tobias Schaefers, Lena Steinhoff, David M. Woisetschläger (Author)

216-231

Exploring the Customer Journey of Voice Commerce: A Research Agenda

PDF

Stéphanie Ernens, Cécile Delcourt, Laurence Dessart, Lisa Baiwir (Author)

262-274

Frontline Employees’ Attitude Toward Embodied Social Robots In Customer Service: An Integrative Framework And Empirical Test

PDF

Reviews

Lea Kocheise, Marion Büttgen (Author)

232-244

“The more, the merrier?” – A Systematic Review of the Effects of Technology-Induced Employee Transparency on Frontline Service Employees

PDF

Silvia Gliem (Author)

245-261

A systematic literature review of frontline employee influence factors

PDF