Vol. 7 No. 2 (2023)

Published July 12, 2023

Articles

Michael Kleinaltenkamp (Author)

68-81

The Resources–Processes–Outcomes Approach: A Spark That Could Not Escape a Black Hole

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Kathrin Figl, Christiane Lehrer, Jule Helder (Author)

82-98

App-Device Fit Matters: Understanding User Perceptions of Apps on Smartwatches and Smartphones

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Matthew Alexander, Katharina Kils (Author)

99-111

Working with ‘The Passionate Few’: the Indirect Benefits of Actor Engagement in Mundane Service Settings

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Reviews

Julian Kurtz, Christian Zinke-Wehlmann, Nina Lugmair, Martin Schymanietz, Angela Roth (Author)

112-128

Characterising smart service systems – Revealing the smart value

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