Vol. 8 No. 2 (2024) | Journal of Service Management Research

Articles

Jörg Finsterwalder, Laurel Anderson, Canan Corus, Mario Giraldo, Sertan Kabadayi, Janet R. McColl-Kennedy, Martin Mende, David G. Mick, Amy Ostrom, Mark S. Rosenbaum, Rebekah Russell-Bennett (Author)

52-73

Novel Perspectives on Transformative Service Research

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Markus Husemann-Kopetzky, Andreas Eggert, Wolfgang Ulaga, Michael Steiner (Author)

94-114

Understanding the role of (dual) entitlement effects on industrial customers’ willingness-to-pay for ancillary services

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Reviews

Phillip Hansmeier, Daniel Beverungen (Author)

74-93

Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review

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