Vol. 2 No. 1 (2018)

Published February 15, 2018

Reviews

Friedemann W. Nerdinger, Alexander Pundt (Author)
3-15
Leadership of service employees - A narrative review
PDF
Yvonne Graf, Roland Helm (Author)
28-41
Dynamic Service Innovation Capabilities for Servitisation – A Literature Review and Development of a Process Model
PDF

Articles

Heiko Gebauer, Mirella Haldimann, Caronline Jennings Saul (Author)
16-27
Capabilities for providing socially beneficial services to consumers in low-income markets
PDF
Michael Leyer, Mary Tate, Marek Kowalkiewicz, Michael Rosemann (Author)
42-59
Bringing Upcoming Technologies to a Service Life: Assessing Required Provider and Customer Capabilities
PDF