Vol. 2 No. 2 (2018)

Published May 22, 2018

Articles

Martin Matzner, Marion Büttgen, Haluk Demirkan, Jim Spohrer, Steven Alter, Albrecht Fritzsche, Irence C. L. Ng, Julia M. Jonas, Veronica Martinez, Kathrin M. Möslein, Andy Neely (Author)
3-21
Digital Transformation in Service Management
PDF
Lena Steinhoff, Carina Witte, Andreas Eggert (Author)
22-35
Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement
PDF
Veronika L. Selzer, Jan H. Schumann, Marion Büttgen, Zelal Ates, Marcin Komor, Julian Volz (Author)
36-49
How to Manage Person-Role Conflicts: Differential Effects of Transformational Leadership Dimensions and the Moderating Role of Individual Cultural Orientation
PDF
Michael Kleinaltenkamp, Franziska Storck, Patrick Gumprecht, Jingshu Li (Author)
50-66
The Impact of Psychological Ownership on Value in Use and Relational Outcomes
PDF