Vol. 3 No. 3 (2019)

Published August 22, 2019

Articles

Sebastian Danckwerts, Lasse Meißner, Caspar Krampe (Author)

111-125

Examining User Experience of Conversational Agents in Hedonic Digital Services – Antecedents and the Role of Psychological Ownership

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Stefanie Wenzel, Martin Benkenstein (Author)

126-136

The Influence of Relationship Closeness on Central Motives for Joint Shopping and Satisfaction with the Shopping Experience among Adolescents

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Verena Batt, Manfred Bruhn (Author)

137-147

Exploring the Impact of Construed External Image on Brand Citizenship Behavior of Service Employees

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Manuel Grossmann, Christian Brock, Marco Hubert, Thomas Reimer (Author)

148-157

The Relevance of Positive Word-of-Mouth Effects on the Customer Lifetime Value – A Replication and Extension in the Context of Start-ups

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